Privacy Policy

1. Introduction

Welcome to Urbanhaven ("we", "us", "our"). We respect your privacy and are committed to protecting your personal data. This Privacy Policy describes the types of information we collect, how we use and share it, your rights, and how we keep your information secure when you use our website, mobile apps, and related services (collectively, the "Services"). By accessing or using our Services, you agree to the terms of this Privacy Policy and consent to the collection, use, and disclosure of your personal information as described herein.

2. Who We Are

Urbanhaven is a full-service design & build interiors company serving Delhi NCR (including Delhi, Noida, Ghaziabad). Our registered office is at: [Cozen, B158, Sector 63, Noida, UP - 201309].
We provide interior design, build, project execution, and related services through our website and other channels.

3. Scope and Application

This Policy applies to:

Individuals (users/clients) who visit our website, mobile apps or otherwise use our Services;
Prospective clients who submit enquiries, quotes or request consultations;
Contractors, vendors or other service providers engaged by UrbanHaven in connection with its business;
Data collected via our website, apps, offline forms, phone calls, emails or other interactions.

4. Information We Collect

We collect and process the following categories of information:

4.1 Personal / Identity Data

Name, gender, date of birth (where provided)
Contact details (email address, telephone number, postal address)
Government or business identifiers (e.g., PAN, GST-IN, Aadhar, if required for verification)
Project-related details: type of home (2 BHK/3 BHK/kitchen/full home), location, size, style preferences, budget range, floor-plan details, photographs, videos.

4.2 Technical / Usage / Device Data

IP address, browser type and version, operating system, device identifier, time zone, language preferences
Website/app usage data: pages visited, clicks, scrolling behaviour, session duration
Cookies, web-beacons, pixel tags and similar tracking technologies

4.3 Transaction & Project Data

Details of services you have requested or purchased from us
Payment or billing information (processed by trusted payment gateways; we do not store full CVV data)
Communications and correspondence (emails, chat logs, phone call records) concerning your interaction with UrbanHaven

4.4 Marketing & Communications Data

Preferences regarding communications from us
Responses to surveys, promotions, feedback forms
Social media handles (if provided)

4.5 Aggregate / Anonymous Data

Information aggregated from the above categories into statistical or trend data, which does not identify you individually.

5. How We Collect Information

We collect your information in several ways, including:

Direct interactions (you fill in forms, request a quote, talk to us)
Automated technologies and interactions (cookies, log files, mobile app analytics)
Third parties and publicly available sources (analytics providers, social media platforms, credit reference agencies)

6. Purposes for Which We Use Your Information

We use your personal information for the following purposes (subject to lawful basis):

To provide and administer our Services (design, build, installation)
To manage your project, including communication, scheduling, hand-over and after-sales
To verify your identity, screen for fraud, ensure compliance with legal obligations
To analyse and improve our Services, website and apps (including analytics, research and development)
To send you marketing communications (with your consent where required) and promotional offers relating to our services or trusted third parties
To enforce our terms & conditions, defend our legal rights and comply with law
To transfer or share data in a business-transition scenario (merger, acquisition)

7. Disclosure & Sharing of Information

We may share your personal information with:

Internal third parties: companies within the UrbanHaven group or divisions
External third parties: service providers, contractors, analytics providers, payment processors, marketing agencies and other vendors who assist us in providing the Services
Regulatory or law-enforcement authorities where required by law
Parties in connection with a business transition (merger, sale of assets)

We will not sell your personal data to third parties for their own marketing use without your consent.

8. Cookies & Similar Technologies

We use cookies and similar tracking technologies to personalise your experience, understand usage patterns, remember your preferences and improve our Services. You can manage or block cookies in your browser settings, but this may affect your ability to access certain features of the site.

9. Storage, Transfers & International Processing

Your personal data may be stored and processed in India or in jurisdictions where our service providers operate. By using our Services, you consent to such transfers. We comply with applicable data protection laws when transferring data abroad.

10. Data Retention

We retain your personal data for as long as needed to fulfil the purposes outlined above, including to meet legal, accounting or tax requirements. We will delete or anonymise data when it is no longer needed.

11. Security

We implement appropriate administrative, technical and physical safeguards to protect your personal data from unauthorised access, use, disclosure or destruction. However, no internet transmission is completely secure—we cannot guarantee absolute security.

12. Children’s Privacy

Our Services are not directed at children under 18 years. We do not knowingly collect personal data from minors. If you become aware that a child has provided us with personal data without appropriate consent, please contact us and we will take steps to delete it.

13. Your Rights & Choices

Subject to applicable law, you may:

Access or request a copy of your personal data held by us
Request correction of inaccurate or incomplete data
Request deletion of your data (subject to retention obligations)
Opt-out of marketing communications
Withdraw consent previously given (note: if you withdraw consent, some Services may no longer be available)

To exercise these rights, please contact us at: privacy@urbanhaven.in

14. Opt-Out of Marketing

If you no longer wish to receive marketing communications from us, you can contact us or click the “unsubscribe” link in any email. We will process your request as soon as possible.

15. Business Transitions

If UrbanHaven is involved in a mergers, acquisitions or transfer of assets, your personal data may be among the assets transferred. We will notify you if your data is subject to a change in ownership.

16. Links to Other Websites

Our website may contain links to third-party sites, plug-ins or services not operated by us. We are not responsible for their privacy practices. Please review the privacy policies of those third parties separately.

17. Changes to This Policy

We may update this Policy from time to time. We will post any changes on our website and update the “Last updated” date. By continuing to use our Services after changes, you agree to the revised Policy.

18. Governing Law & Jurisdiction

This Policy is governed by the laws of India. Any dispute arising under this Policy will be subject to the exclusive jurisdiction of the courts in Delhi.

19. Contact Us

If you have questions or wish to raise a concern about this Policy, please contact:

Urbanhaven Design Studio
Delhi NCR, India

Grievance Officer:
Name: Vineet Kumar
Email: vineet@theurbanhaven.in
Tel: +91-9211234572